Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually 6-8 days by express shipping. For bulk orders, we can do regular shipping 15-20 days after payment.
If there is any quality issue, we will refund for you. You may need to return the product to our warehouse.
Before any tracking number of your order is generated we can change address for any orders, please change the address in your account.
After the tracking number is generated, we can’t change it any more.
A tracking number will be offered 1-3 days after payment.
Feel free to send us a message for any question on your order
info@alabsupplies.com
Try to offer us a valid address which you’re sure that you can receive your regarding order. If there is any incorrecct information, we will try to fix it with logistics team.
We mainly ship to North America, Ocenania, Europe and East Asia.
It depends on order size. We will choose the best packaging solution possible.
If you need to swap an item
Returns and Exchanges
We offer 30-day return policy with product unopened.
If you received the wrong items, we will resend for you with no charges.
If your order arrived damaged during transportation, if the product is affected, we will resend a new parcel for you.
We will offer the address of our warehouse if there is any issue or you would issue a return.
You can change or cancel your order before we sent it out, which is the time that before the tracking number is generated.
Yes, we can do pre-order for products are sold out.